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Home > Golfio Support Center >
Frequently Asked Questions
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Shopping
and Ordering
Privacy
and Security
Returns
and Warranties
FAQ
Frequently
Asked Questions
Technical
Resources
Gift
Certificate
About
Golfio Inc. |
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Frequently
Asked Questions
- Are
you selling brand new equipment?
Yes! We only sell brand new equipment and
golf related products in our website.
At Golfio.com, we stand behind every product
that we sell. We are committed to providing
our customers with the highest quality, authentic
products, exceptional customer service and
true value unseen in the industry before.
You can shop confidently with Golfio.com knowing
that every product that we are selling is
brand new with manufacturer warranty.
- What
is the status of my order?
Once you have placed an order, you can check
its status at any time by logging in to “My
Account” and going to “View Order
Status and History”.
After we received the payment confirmation,
we will further process your order to the
shipping department. Please check the “Shipping”
section below to read more about our shipping
policies.
Once your order has been shipped, you can
track your order by clicking on the “Track”
button. Our system is connected to a UPS server
to deliver you the most up-to-date information
regarding your order's status.
It is sometimes possible to make last-minute
changes to unshipped orders. These changes
require immediate assistance from customer
service at support@golfio.com.
- How
do I find the item I am looking for?
Whether you know exactly what you are looking
for or you are browsing to discover new exiting
items, Golfio makes it easy to do both.
You can use the "Product Categories"
menu on the left side of the page to browse
products by specific category.
If you prefer to shop by brand name, you can
use the "Search by Brand Name" menu
to go to a specific manufacturer's page.
Simply put a keyword into the search box on
the top left corner of the page's body for
an easy search.
- Is
it safe to use my credit card on Golfio.com?
Golfio uses some of the most sophisticated
security software available. All transactions
are processed with the latest version of Secure
Socket Layer Technology (SSL) to encrypt your
information in a very secure connection. It
is extremely unlikely that any transmitted
transaction information will be misused.
- Is
my personal information kept private?
All
information is used internally to process
customers’ orders. We will not sell and/or
distribute your
personal information to any other parties
without your consent, unless it is enforced
by law.
- How
can I modify the order I've placed?
It is sometimes possible to make last-minute
changes to unshipped orders. These changes
will require immediate assistance from the
sales customer service group at sales@golfio.com.
Please note that most orders will be shipped
within one to two business days.
- I
lost my password, please help!
You can request your password to be sent to
your e-mail account from the password
retrieval page. Then, you can update
your password by logging into your account,
and going to the “Edit My Profile” section.
- Do
you sell Gift Certificates?
Yes,
you can find it in the Golfio Gift Certificate
page. For more detailed information, please
refer to the gift
certificate support page.
- How
much are the shipping cost?
Our shipping system uses actual weight and
dimensions to calculate shipping costs and
it connects directly to the UPS server to
get the most current rate of every order you
place.
You are entitled to receive FREE UPS
Ground Shipping if you place an order
of $99 or more. The free
shipping rate will be reflected automatically
during the checkout process.
- Do
you do international sales?
Yes! We accept orders from international
customers. Please be advised, not all products
are available for International shipment.
Please send your product inquiries to sales@golfio.com
to get further instructions.
- How
do I return an item?
You can find specific instructions in the
Returns
and Warranties page.
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