|
Shopping and Ordering
My Account
Password
Checkout Process
Order Status
Shipping
Payment and Billing
Warranties Claim
Legal
Privacy
and Security
Returns
and Warranties
FAQ
Technical
Resources
Gift
Certificate
About
Golfio Inc. |
|
My
Account
Once you have created an account on Golfio.com,
you will be able to access your account information
through the “My Account” link on the top right
navigation bar. It is where we keep all your personal
information such as billing address, order tracking,
and order history.
You can access “My Account” at any time to keep
your information up-to-date, so you will be able
to place orders faster. “My Account” is a powerful
tool that allows you to manage your personal information:
- “Edit my Profile” allows you to
update your name, e-mail address, password,
and subscription to Golfio Newsletter.
- “View Order Status and History”
allows you to check your order history and
track your packages.
- “Access My Wish List” allows you
to open your saved shopping cart to see the
list of products you saved and wish to buy.
- “Manage Address Book” allows you
to save multiple numbers of addresses for
you to choose and use during the checkout
process.
Password
Your password is your key to access your personal
information including account and order information.
Please keep it in a secure place and do not
share it with others.
You can update your password by logging in to
your account, and going to the “Edit My Profile”
section. If you forget your current password,
you can request your password to be sent to
your e-mail account from the password
retrieval page.
Check
out Process
Golfio's checkout process is very simple and
secure. Your personal information is kept safe
with us. You can read more about this in the
Privacy
and Security section.
We have simplified the check out process to
only 3 easy steps*! New customers will need
to create
an account with us to be able to place
the order. In the log-in page, use the form
on the right to create your Golfio account.
Your e-mail address and password will be your
account's log-in information.
Existing customers will need to log-in
to place their orders. Use the log-in form on
the left of the log-in page, and your address
information can be selected from the list and
it will be automatically entered to the corresponding
fields. You can still make some modifications
if necessary.
Gift Certificate codes can be placed at the
payment page, and it will be reflected immediately.
*After successfully logged
in to the system
Order
Status
Once you have placed an order, you can check
its status at any time by logging in to “My
Account” and going to “View Order Status
and History”.
After we receive the payment confirmation, we
will further process your order to the shipping
department. Please check the “Shipping”
section below to read more about our shipping
policies.
Once your order has been shipped, you can track
your order by clicking on the “Track” button.
Our system is connected to a UPS server to deliver
you the most up-to-date information regarding
your order's status.
It is sometimes possible to make last-minute
changes to unshipped orders. These changes require
immediate assistance from customer service at
info@golfio.com.
Shipping
Golfio normally processes and ships orders within
the range mentioned above the "Add-to-Cart" button.
For example: "Ships in 2-4 business days." This means
your order will be shipped out within approximately
2 to 4 business days from the date of order.
If it says "In Stock", your order will be shipped out
within 1 to 2 business days. Business days are considered
to be normal working days, which are Monday to Friday,
and not including holidays.
Whenever possible, we use United Parcel Service
(UPS) to ship orders to ensure the highest standards
for the most reasonable price.
Our shipping system uses actual weight and dimension
to calculate shipping costs and it connects
directly to the UPS server to get the most current
rate of every order you place. You have the
option of Ground, 3 days Select, 2nd Day, and
Overnight shipping that you can specify during
the checkout process. Every selection has a
different rate, and you select them from the
drop down menu during the check out process.
Please note that this is the shipping method
used when shipping out your order; not the number
of days you will receive the item. For example:
if the item status shows as "Item will
ships in 1-3 weeks" and you choose UPS
2nd day air; it means, the item will be shipped
out within 1-3 weeks using UPS 2nd day air method.
You are entitled to receive FREE UPS
Ground Shipping if you place an order
of $99 or more for shipping
to all 50 states except Hawaii, Alaska, and APO addresses. The
free shipping rate will be reflected automatically
during the checkout process.
We ship to all 50 U.S. States. All
orders to Alaska or Hawaii must be shipped
by either UPS Ground, UPS 2nd Day Air or
UPS Overnight.
Please kindly note that oversize items such as golf bags
may require additional shipping costs if shipped using USPS.
Payment
and Billing
We accept the following credit cards for payment:
You must have your billing address, shipping
address, and issuing bank within the United
States to have your order processed. Paying
online with a credit card is easy and safe with
our highly secured payment system.
You may also use a Gift Certificate to make
a purchase. You can enter your gift certificate
code in the same page where you enter your credit
card information. If the total price exceeds
the amount of your Gift Certificate, you need
to pay for the rest of the balance with a credit
card. Unused balances will remain on the gift
certificate until the Gift Certificate expires
or is used.
A sales tax of 9.75% will be applied only for
orders shipped to California addresses. These
charges, if any, will be itemized and included
in the total amount billed in the final step
of the checkout process.
Warranty
Claims
Warranty claims are subject to the original
product manufacturer’s discretion. All standard
warranty information can be found together with
the products, or on the manufacturer's web sites.
If you need to make a product return, you can
find more information in the return
policy section.
Legal
Despite our efforts to ensure that the information
on our website is accurate, complete and current,
there may be instances when information about
a product contains inaccurate or incomplete
data, including data about the product’s price
or availability.
Golfio makes no warranty or guarantee that the
information on our website is error-free, complete,
or current.
Golfio reserves the right to correct errors
and update the content on our website at any
time without notice.
Golfio also reserves the right to refuse or
cancel any order containing any error or inaccuracy
after the order has been submitted, whether
or not the order has been confirmed or your
credit card charged.
All Callaway Golf, Odyssey, Ben Hogan and Top Flite
trademarks and logos are the intellectual property
of Callaway Golf Company.
|