Shopping and Ordering

 My Account
 Password
 Checkout Process
 Order Status
 Shipping
 Payment and Billing
 Warranties Claim
 Legal

Privacy and Security

Returns and Warranties

FAQ

Technical Resources

Gift Certificate

About Golfio Inc.

Password

Your password is your key to access your personal information including account and order information. Please keep it in a secure place and do not share it with others.

You can update your password by logging in to your account, and going to the “Edit My Profile” section. If you forget your current password, you can request your password to be sent to your e-mail account from the password retrieval page.

Check out Process

Golfio's checkout process is very simple and secure. Your personal information is kept safe with us. You can read more about this in the Privacy and Security section.

We have simplified the check out process to only 3 easy steps*! New customers will need to create an account with us to be able to place the order. In the log-in page, use the form on the right to create your Golfio account. Your e-mail address and password will be your account's log-in information.

Existing customers will need to log-in to place their orders. Use the log-in form on the left of the log-in page, and your address information can be selected from the list and it will be automatically entered to the corresponding fields. You can still make some modifications if necessary.

Gift Certificate codes can be placed at the payment page, and it will be reflected immediately.

Order Status

Once you have placed an order, you can check its status at any time by logging in to “My Account” and going to “View Order Status and History”.

After we receive the payment confirmation, we will further process your order to the shipping department. Please check the “Shipping” section below to read more about our shipping policies.

Once your order has been shipped, you can track your order by clicking on the “Track” button. Our system is connected to a UPS server to deliver you the most up-to-date information regarding your order's status.

It is sometimes possible to make last-minute changes to unshipped orders. These changes require immediate assistance from customer service at info@golfio.com.

Shipping

Golfio normally processes and ships orders within the range mentioned above the "Add-to-Cart" button. For example: "Ships in 2-4 business days." This means your order will be shipped out within approximately 2 to 4 business days from the date of order. If it says "In Stock", your order will be shipped out within 1 to 2 business days. Business days are considered to be normal working days, which are Monday to Friday, and not including holidays. Whenever possible, we use United Parcel Service (UPS) to ship orders to ensure the highest standards for the most reasonable price.

Our shipping system uses actual weight and dimension to calculate shipping costs and it connects directly to the UPS server to get the most current rate of every order you place. You have the option of Ground, 3 days Select, 2nd Day, and Overnight shipping that you can specify during the checkout process. Every selection has a different rate, and you select them from the drop down menu during the check out process. Please note that this is the shipping method used when shipping out your order; not the number of days you will receive the item. For example: if the item status shows as "Item will ships in 1-3 weeks" and you choose UPS 2nd day air; it means, the item will be shipped out within 1-3 weeks using UPS 2nd day air method.

You are entitled to receive FREE UPS Ground Shipping if you place an order of $99 or more for shipping to all 50 states except Hawaii, Alaska, and APO addresses. The free shipping rate will be reflected automatically during the checkout process.

We ship to all 50 U.S. States. All orders to Alaska or Hawaii must be shipped by either UPS Ground, UPS 2nd Day Air or UPS Overnight. Please kindly note that oversize items such as golf bags may require additional shipping costs if shipped using USPS.

Payment and Billing

We accept the following credit cards for payment:



You must have your billing address, shipping address, and issuing bank within the United States to have your order processed. Paying online with a credit card is easy and safe with our highly secured payment system.

You may also use a Gift Certificate to make a purchase. You can enter your gift certificate code in the same page where you enter your credit card information. If the total price exceeds the amount of your Gift Certificate, you need to pay for the rest of the balance with a credit card. Unused balances will remain on the gift certificate until the Gift Certificate expires or is used.

A sales tax of 8.25% will be applied only for orders shipped to California addresses. These charges, if any, will be itemized and included in the total amount billed in the final step of the checkout process.

Warranty Claims

Warranty claims are subject to the original product manufacturer’s discretion. All standard warranty information can be found together with the products, or on the manufacturer's web sites.

If you need to make a product return, you can find more information in the return policy section.

Legal

Despite our efforts to ensure that the information on our website is accurate, complete and current, there may be instances when information about a product contains inaccurate or incomplete data, including data about the product’s price or availability.

Golfio makes no warranty or guarantee that the information on our website is error-free, complete, or current.

Golfio reserves the right to correct errors and update the content on our website at any time without notice.

Golfio also reserves the right to refuse or cancel any order containing any error or inaccuracy after the order has been submitted, whether or not the order has been confirmed or your credit card charged.

All Callaway Golf, Odyssey, Ben Hogan and Top Flite trademarks and logos are the intellectual property of Callaway Golf Company.