If you are not completely satisfied with your purchase, simply return the item in its original, new and unused condition including all original packaging and tags within 30 days for a full refund. Please note that return shipping cost will be customer’s responsibility. We will credit the refund back to your original method of payment unless otherwise noted. You can also make a request to receive your refund in the form of store credit. Be sure to specify the refund method in the Return Form.
All orders must be preauthorized before shipping your item. Because we receive a large volume of orders, unauthorized returns will take longer to process. Please return the corresponding item(s) as soon as possible by following the procedures below.
Damaged or Incorrect Items
Golfio provides you with special assistance in the event that your equipment is defective or incorrect. We have “30-day” policy that guarantees returns free of shipping charges and replaces your equipment for you (excluding International customers). If you do not contact us within 30 days prior to shipping the item back to us, we will NOT be able to reimburse the shipping cost.
If for any reason you have received the merchandise in a damaged condition or received an incorrect item, please save all shipping materials and send an email to firstname.lastname@example.org or call us at 1.855.828.1009 immediately for assistance. We will then issue you a return label to begin the exchange process. Your equipment can then be returned free of charge.
This does not apply to International customers, who will have to cover shipping costs. International customers are responsible for ALL return shipping on new, used, and defective equipment. If you have altered your equipment in any way, it is not deemed defective and is exempt from this policy.
Unfortunately, Golfio does not accept exchanges due to cases in which some items may not be in stock at the time of the exchange. Because our item availabilities change frequently, we cannot guarantee that a particular item(s) will be in stock at the moment of your request.
If you are unsatisfied with your order, we recommend that you return the item and shop for a new item for the most effective and optimal shopping experience.
1. Pack your merchandise securely within each item's original box.
3. Return the package via UPS or an insured parcel post to:
4. Check your e-mail inbox for updates. We will notify you via e-mail once your return has been processed.
5. Please allow for 5~10 business days for inspection, handling, and processing.
6. Refund Credit authorization may take an additional 3~5 business days until credited funds appear back on your statement balance.