If you are not happy with your purchase for any reason, we will gladly take it back within 30 days for a full refund (excluding shipping fees) as long as the item is in its original, brand new condition. Once we receive your return within the 30 days, we will issue a refund back to the original method of payment. If the unwanted item is returned after 30 days, we will still take it back for up to 90 days from the date of purchase, but will only offer STORE CREDIT in the amount that was originally paid. Please note that the return shipping cost is your responsibility. Please let us know before you send the item back so that we can be on the lookout for it. If we don’t know about it beforehand, your return processing may be delayed. Please note that the 90 Day Return Policy does not apply to CUSTOM CLUBS. All custom clubs cannot be returned or exchanged for any reason.
If you purchase an item and realize that you want to exchange it for a different size or color, we recommend you place a new order for the correct item. This is the quickest way to get the item that you want. Our availability for items change frequently so we can’t guarantee that the item you want will be available at the time of your exchange request. Then, contact us to set up a return for the unwanted item for a full refund.
If we send you an item that is defective or not the one you ordered, we sincerely apologize and will do our best to send a replacement out immediately. Please let us know within 30 days and we will send you a return shipping label. If we are notified after 30 days, we will not be able to cover the return shipping cost. This does not apply to international orders. International customers are responsible for ALL return shipping costs.
- Carefully pack the merchandise back in its original packaging.
- Return the package to:
- Golfio Returns
- Order No.: (Please fill out your order number)
- 19950 E Walnut Dr N
- Walnut, CA 91789
- Please allow 3-5 business days upon receipt of your return for inspection and processing.
- After the return is approved, please allow up to 2-3 business days for the credit to appear on your statement balance.
We want you to be happy with purchasing your new clubs from us. So, if, for ANY reason, you are not completely satisfied with your purchase, we want to give you the peace of mind knowing that you can return the club to us within 100 days for STORE CREDIT* to be used towards any replacement club. That’s right! Play as many rounds as you can with your new club(s) to make sure it is right for you. If you decide that you are not happy with it, send it back and replace it with something that’s a better fit for your swing. We’re not happy unless you are completely satisfied with your purchase. ONLY CLUBS SHOWING THE 100 DAY / 100% GUARANTEE LOGO ARE ELIGIBLE.
Rules for the 100 Day / 100% Guarantee:
- *STORE CREDIT will be 100% of the amount you have paid for the returned club (excludes any shipping fees).
- You must return the club within 100 days from the purchase date.
- Custom clubs are not eligible for the Guarantee.
- Customer is responsible for all return shipping costs.
- Limit 3 returns total per calendar year.
- When we receive the returned club, we will issue you store credit.
- Returned club must be in a reasonably used condition without any major damage with all original components included in one piece. We will not accept clubs that have been altered in any way (i.e. regripped, reshafted, etc.) during the 100-day period.