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THE FINE PRINT

PRIVACY STATEMENT

We care about you. We care about your family. We care about your friends. But we care about you the most. That’s why we will not share your private information with anyone. Not even to your family and friends. By browsing through our site, you agree to accept our privacy policy as outlined and described below:

When placing an order, the only things we will need to know are your first and last name, phone number, billing and shipping addresses, credit card information and e-mail address. We keep your private information in our database on a secure server. You can tell us more, but we most likely won’t remember it.

We will never request sensitive information like your Social Security number, your Personal Identification Number (PIN) from a credit/debit card or your Driver License number. If we do, please hang up on us.

The information that you voluntarily provide to us is stored in our secure customer database server. This allows you to log into your account and expedite the checkout process.

Your e-mail address is your communication tool. We use it to send you order confirmations, tracking information, updates about your order and newsletters. We will never give your e-mail address to anyone that is not related to your order being fulfilled.

SECURITY GUARANTEE

We use the most sophisticated security software known to human kind. Each and every transaction is processed with the latest version of Secure Sockets Layer (SSL) Technology to encrypt your information and to ensure that you have the utmost level of security available on the web. We also pay extra to make sure our URL address includes “https” so that you know a secured connection has been established.

INTERNATIONAL/SPECIAL LOCATION ORDERS

For APO, Hawaii, Alaska, Puerto Rico and International customers, please send us an e-mail to support@golfio.com with the item(s) you want, the necessary specifications (i.e. color, size, flex, etc.) and your shipping address. We will then send you a PayPal invoice, which will include the cost of shipping. We only accept PayPal for payment for all international/special location orders. Please note that we do not include the import/duty tax that your country may charge you because honestly, we have no idea how much it will come out to.

SHIPPING

We offer FREE SHIPPING on orders above $50 and $5 FLAT RATE on orders below $50 to the contiguous United States. Sorry, this does not apply to Hawaii, Alaska, APO addresses, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, United States Virgin Islands and all other countries overseas.

In-Stock items ship out within 1-2 business days. Items that come directly from the manufacturer will ship out within 3-7 business days. Business days are Monday to Friday, excluding Holidays.

We ship with these awesome shipping carriers: FedEx, USPS and OnTrac. Since we offer free shipping for orders above $50, we reserve the right to decide which carrier to use based on cost effectiveness and better service to your location. If you have a preference, feel free to let us know. We will try our best to honor your request, but we cannot guarantee it.

PAYMENT & BILLING
  • CREDIT CARDS: We accept VISA, MASTERCARD, AMERICAN EXPRESS and DISCOVER. For your protection, we may verify your details with a third-party fraud check company. If there are any security concerns or signs of a possible fraudulent order, we reserve the right to cancel your order.
  • PAYPAL: If you have a PayPal account and wish to use it, please choose “PayPal Checkout” at checkout.
  • AMAZON PAY: If you have an Amazon Pay account and wish to use it, please choose "Amazon Pay" at checkout.
  • APPLE PAY: If you have an Apple Pay account and wish to use it, please choose "Apple Pay" at checkout. Please note that the Apple Pay option is only available for iPhone/Safari users.
  • KLARNA: Enjoy the flexibility to pay over time. For qualifying items, we offer a financing option with Klarna. Please choose "Klarna Pay Over Time" at checkout and find out which plan your order qualifies for. Enter your information and know instantly if you're approved.
SALES TAX

We only charge sales tax (9.5%) for orders being shipped to California. Sorry, that’s the law. For everyone outside of California…you’re welcome!

PRICE MATCH GUARANTEE

We guarantee that we will try our best to match any lower price under the following conditions:

  • The item must be the exact same model (color, size, loft, etc.) and condition.
  • The identical item must be in-stock with the other vendor.
  • We do not offer price matching with any items found on Auction sites.
  • Item price must be current. Past prices do not apply.
  • The lower priced seller must be an authorized dealer of the manufacturer.
  • Price match items cannot be combined with any other special offers, e-coupons, discounts or promotions.
  • Special purchase merchandise and custom items do not apply.
  • We will not be able to match any price that is below our cost.
  • The price matching policy only applies to in-stock items on our website: www.Golfio.com
LOYALTY REWARDS PROGRAM
What is the Loyalty Rewards Program?
  • We value our customers and want to reward you for returning back each and every time. Our Loyalty Rewards Program is an easy way to earn reward points and save more!
How do I join the Loyalty Rewards Program?
  • Joining our loyalty program is easy. If you have a registered account on our website, then you have to do nothing. All registered users are automatically enrolled. If you don’t have a registered account, simply register for an account the next time you shop and you will be enrolled in our loyalty program.
How do I earn Reward Points?
  • You earn reward points for every dollar that you spend once you have registered with an account on our website.
How do I use Reward Points?
  • Your reward points are automatically applied for you once you have earned the minimum amount. This means that the next time you shop with us, your reward points will be ready and waiting for you.
How does the Loyalty Rewards Program work?
  • Earn reward points for every dollar you spend with us. Depending on your spending level with our store, you will earn anywhere from 1% to 3% of your final purchase in reward points. Below are our three reward levels.
  Spend Level Reward Level
Birdie $1-499 1% in reward points. i.e., spend $100, earn 1 reward point.
Eagle $500-1999 2% in reward points. i.e., spend $500, earn 10 reward points.
Albatross $2000 and Up 3% in reward points. i.e., spend $2000, earn 60 reward points.
Rules and Regulations
  • Reward points are available to registered account holders only. Orders that are “Checked Out As Guests” are not eligible.
  • Reward points will be applied to your account once your order has shipped.
  • Reward points are earned and redeemable by the email address of the account holder.
  • Reward points are non-transferable.
  • Reward points may only be redeemed for purchases on our website and have no cash value.
  • One reward point is equivalent to one US dollar.
  • Reward points are accumulated by current purchases only. Past purchases are not eligible.
  • Accounts will be audited monthly and any suspicious activity will be inactivated and prosecuted to the fullest extent of the law when necessary.
  • We hold the right to cancel an account at any time.
  • Due to manufacturers' restrictions, reward points cannot be given to orders of all current line models. All PING items are excluded from the Loyalty Rewards Program.

The more you spend, the more you save. We greatly appreciate your repeat business and your loyalty means the world to us. We intend to do all we can to continue to create more ways for our loyal customers to save and obtain even more value with every purchase. Don't forget to sign in when ordering online so that you don't miss any reward point opportunities.
USED GOLF CLUB TRADE-IN PROGRAM

We are proud to announce that we now accept trade-ins! We have partnered with Dallas Golf to handle all used golf club trade-ins to enhance your shopping experience. Please follow the Golf Club Trade-In instructions to submit your trade-in. Once received and approved, you will receive store credit onto your Golfio account to apply to new club purchases with us. Please note that an account must first be created with Golfio.com for the store credit to be issued.

LEGAL

Golfio.com maintains and operates this web site primarily to provide online sales services. Users are free to browse the entire site for non-commercial, personal use only. Users may not legally distribute, modify, transmit, reuse, re-post or use the contents of this site, including the text, audio, video and/or graphics, for public or commercial purposes unless written permission is obtained. Users of this site are obligated to accept the terms and conditions listed below and any other law or regulation that applies to this site, the Internet, or the World Wide Web.

COPYRIGHT

This site contains copyrighted materials, trademarks and other proprietary information, including, but not limited to, text, photos and graphics, the worldwide rights to which are owned by its respective companies and related entities, parents and its licensors and licensees. You may not use, copy, publish, upload, post (to a bulletin board or otherwise), transmit, distribute, or modify any contents of this Site in any way for non-personal use, provided you do not alter or remove any copyright, trademark, author attribution or other proprietary notices and legends.

PICTURES

Images of people or places displayed on the site belong to Golfio or someone else who has given us permission to use them. Neither you nor any persons authorized by you are permitted to use these images unless specifically permitted by these Terms and Conditions.

Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity and communications regulations and statutes. Violations may result in lawsuits and/or prosecution.

ACCURACY OF INFORMATION

Despite our efforts to ensure that the information on our website is accurate, complete and current, there may be instances when information about a product contains inaccurate or incomplete data, including data about the product’s price or availability. Golfio makes no guarantee that the information on our website is error-free, complete, or current.

REVISIONS

Golfio reserves the right to correct errors and update the content on our website at any time without notice. You are bound by any such revisions and should therefore periodically visit this page to review the most up-to-date Terms and Conditions. Golfio also reserves the right to refuse or cancel any order containing any error or inaccuracy after the order has been submitted, whether or not the order has been confirmed or your credit card charged.

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